He was giving me the same story and I wasn’t having it. I demanded to talk to someone above his position but after 10 min of talking to him he miraculously found out on his computer that our request to cancel before SEP 2011 was denied. He also went on and verbally stated that THEIR POLICY was for me to SHOW PROOF that me and my family will live on the military installation and only then will they be able to cancel our contract. I was furious and I demanded to speak to whoever the supervisor is. I was placed on hold and finally Spencer Hutchings answered. It was the same words coming out from his mouth just like the other incompetent employees that work there. I demanded to see their verbal policies on an official document but no one can provide us w/ one. It sounds like they’re making policies as they go. Nothing indicates in writing that military orders needs to be submitted in order to cancel but I did submit my orders anyway. Nothing indicates that Vivint needs some form of document stating the military member is living “on base. ”Just two months ago, Vivint entered into a voluntary compliance agreement with the Nebraska Attorney General’s Office.
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Our local agent has been great each time we have dealt with him and all of the installers we worked with when getting the alarm system installed in our first house, and having it removed and reinstalled in our new home have been great. Also, we got a package that includes a CO detector and a fire alarm which really makes you feel better knowing that if something happens to the house while we are out, the fire department will be on their way so they can save our possessions and our loving pets. I have moni now a few years ago vinit came aroud offering a free alarn system. Telling me that there system. Is put intothe system you already have in my home. The guy really talked up how good they were and they have a small amout of complants.